Refund policy
Every Ivory Wild arrangement is handmade to order using fresh, perishable flowers. Because of this, we're not able to accept returns the way a typical retail product would — but we stand behind the quality of every arrangement we send out.
Order Changes & Cancellations
- Need to change or cancel your order? Reach out at least 24 hours before your scheduled delivery or pickup window, and we'll do everything we can to accommodate it.
- Once an arrangement has entered production, we're unable to offer a refund for cancellation, as the flowers have already been sourced and prepped for your order.
Quality Guarantee
- If your arrangement arrives damaged, wilted, or significantly different from what was ordered, contact us within 24 hours of delivery with a photo, and we'll make it right — with a replacement or a refund, at our discretion.
- Fresh flowers are a natural product. Due to seasonal availability, we may substitute a variety or color with one of equal or greater value while preserving the overall design, size, and feel of your arrangement.
Refunds
- Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Custom, Event & Wedding Orders
- Custom and event orders require a deposit to secure your date. Deposits are non-refundable within 10 days of the event, as flowers, labor, and materials are reserved specifically for you.
Missed Pickup or Delivery
- See our Delivery & Pickup policy for how we handle missed deliveries and pickup no-shows.
Questions about an order?
Reach out any time at hello@ivorywildstudio.com or (512) 710-6710 — we'd love to make it right.
